Shipping policy
1. Order Processing:
1.1 Once you place an order, it will be processed within 1-2 business days. Business days exclude weekends and public holidays.
1.2 Please note that custom/personalised items have a longer processing time - please see individual product listings for current lead times.
1.3 We will send you an email confirmation with your order details, including the estimated delivery date, once your order is processed.
2. Shipping Methods and delivery time:
2.1 We offer the following shipping methods for deliveries within the United Kingdom:
- Standard Shipping: Royal Mail Tracked 48 - Estimated delivery within 2-4 business days.
- Express Shipping: Royal Mail Tracked 24 - Estimated delivery within 1-3 business days.
2.2. Please note that delivery times are estimated and may vary due to factors beyond our control, such as weather conditions and carrier delays.
2.3. We currently do not offer international shipping. Delivery is limited to addresses within the United Kingdom.
3. Shipping Charges:
3.1. Shipping is charged at a Flat Rate of £3.50 for Standard Shipping and £4.50 for Express Shipping
3.2. We may offer free shipping promotions for eligible orders. The terms and conditions of such promotions will be clearly communicated on our website.
4.Tracking:
4.1. Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress.
4.2. You can use the tracking information to monitor the status of your shipment on the carrier's website.
5.Order Modifications and Cancellations:
5.1. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
6. Undeliverable Packages:
6.1. In case a package is deemed undeliverable due to incorrect or incomplete address information provided by the customer, the customer will be responsible for any additional shipping charges incurred for re-shipping or re-routing the package.
7. Damaged or Lost Packages:
7.1. We take great care in packing and shipping your orders. However, if your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and provide a suitable resolution.
Customs and Duties:
8.1. For orders shipped within the United Kingdom, no customs fees or duties apply.
9. Contact Information:
9.1. If you have any questions or concerns about our shipping policy, please contact our customer support team: - Email: hello[at]mollyandflorence.co.uk
10. Policy Updates:
10.1. We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.